Found a vulnerability in our website or chatbot? Tell us first — we'll fix it, and agree with you on what happens next.
Email security@hyppe.chat with what you found, where you found it (the exact page or address), steps to reproduce it, and what you think an attacker could do with it. Screenshots or a short recording help us fix things faster.
We confirm receipt, investigate, and fix the issue first. Then we agree disclosure timing together. Good-faith research reported through this page is welcomed — we work with researchers openly and do not treat honest reports as attacks.
Our own website and chatbot at hyppe.io. Customer websites that embed our chatbot are run by their owners — if the issue only affects one of those sites, tell the site owner; if the flaw is in our chatbot itself, tell us.
Do not disrupt the service, access other people's data, or copy customer data. Stop when you've proven the issue and report it. Do not publish details before we've fixed it and agreed timing with you.
For security reports, email security@hyppe.chat. For everything else, see the contact options on our homepage.
This page describes how we handle security reports. For how we handle personal data, see our Privacy Policy.