At Hyppe, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our services.
We collect your email address for authentication (Magic Links) and account management. When you provide a website URL for analysis, we crawl the publicly accessible content of that site to generate vector embeddings for your custom AI chatbot.
Website content is transformed into mathematical vectors. We utilize secure gateway technologies to route requests to specialized AI infrastructure providers via encrypted channels. Your data is not used to train general AI models.
We partner with world-class infrastructure providers to ensure secure hosting, payment processing, database management, and encrypted email delivery. All partners maintain enterprise-grade security standards and data protection certifications.
When a business connects its WhatsApp number (Pro plan), visitors who message that number have their message text, phone number, and WhatsApp display name processed by Hyppe to generate the AI agent's replies and to capture leads for that business. Message history is stored only to operate the channel and is deleted when the business disconnects WhatsApp. Message transport runs through Meta Platforms (WhatsApp) — Meta's own terms and privacy policy also apply. You can stop the agent at any time by blocking the business's number or contacting us below. Message content is never used to train AI models. Photos sent to a business's WhatsApp number are handled the same way: screened for inappropriate content, used to answer the current message, stored for up to 90 days so the business can review them in its inbox, deleted automatically afterwards (and sooner on request), and never used to train AI models. Voice messages sent to a business's WhatsApp number are transcribed to text so the AI agent can reply; the transcript is handled like message text, the audio itself is not stored, and the transcript is never used to train AI models.
Visitors may share photos with the chatbot on business websites to show a question or issue (for example, a pet's skin condition or a dental concern). Photos are screened automatically for inappropriate content and used to answer the current conversation. Stored photos are kept for up to 90 days so the business can review them in its inbox and so the photo stays visible if the visitor reloads the chat; they are deleted automatically afterwards, and sooner on request. Photo content is never used to train AI models. Where a visitor gives explicit consent, a photo may also be analyzed by our AI service to suggest treatment ideas; this is informational only and is not a medical diagnosis. The analysis result is used only for the current conversation and is not stored.
You have the right to access, correct, or delete your stored data. You can delete your account and all associated website indexes at any time from your dashboard. Step-by-step deletion instructions, including WhatsApp message data, are at https://hyppe.io/data-deletion.
For privacy-related inquiries, please contact us at support@hyppe.chat.
By using Hyppe, you agree to the terms outlined in this policy. We reserve the right to update this policy as our services evolve to better serve you.